Shipping policy

Processing Time

• All orders are processed within 1–2 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

United States: 3–7 business days
International: 7–15 business days (varies by country)

Note: Shipping times are estimates and may vary due to customs delays, weather conditions, or carrier issues.

Shipping Rates

Shipping costs are calculated at checkout based on your location and total order weight/size.
Free shipping promotions (if available) will be automatically applied.

Order Tracking

Once your order ships, you will receive an email with a tracking number.
Tracking information may take 24–48 hours to update.

Wrong Address Disclaimer

Please make sure your shipping address is correct.
We cannot change the address after your order has shipped.

Customs & Import Taxes

International customers are responsible for any customs fees, duties, or import taxes charged by their country.

Lost or Delayed Packages

We are not responsible for:

• Delays caused by the carrier

• Lost packages due to incorrect addresses

• Packages marked “Delivered” by the carrier

If you experience an issue, please contact us and we will help as much as possible.

Damaged Packages

If your order arrives damaged, contact us within 48 hours with photos of the packaging and product. We will send a replacement or issue a refund.

Contact Us

If you have any questions, email us at: support@ozipco.us